Terms & Conditions

Cancellations and Refunds

Our subscription has a minimum term of 12-months, cancellations are not permitted until the end of such period and we will not issue you a refund. However, we allow an initial cancellation period of subscription within 14 days of agreeing to the subscription. You will need to contact our customer services team and provide the reason for cancellation. You will receive a full refund, made in sterling. Your card provider may charge a fee to convert this back to your local currency.

Delivery

We will deliver the RISE books to the address given when you place the order. Any order placed will commence for the next available quarter, so please allow up to 84 days to receive your planner. You agree that we are not responsible if you have given us the incorrect address. You also agree that we will not refund any distributed planners or books that are delivered to the incorrect address given. We ask that you notify us immediately if you move address so we can update your subscription delivery details.

Delayed Delivery / Non-Delivery

We will not be held liable for any delay of delivery or non-delivery of the RISE products for the following circumstances.

(i) Where payment has been refused via your card issuer and we are unable to process payment.
(ii) Where a delay or failure is due to unforeseen circumstances out of our control, or the control of our agents. This includes, but is not restricted to: postal strikes, labour disputes or malicious damage involving employees, strikes, legislative constraints, failure of transport infrastructure, failure of telecommunication links, utilities failure, fire, flood, government act, act of God.

Price guidelines

Prices are clearly displayed online at www.rise.systems.  Subscription prices include delivery charge and VAT (where applicable). You can either make a one-off payment for a 12-month term or spread it over 12 months. We reserve the right to increase or decrease our pricing at any time, and will occasionally run offers and event promotions to attract new subscriptions. The price which you agreed the 12-month subscription at that particular time is the price you are contracted at. You agree that you are not entitled to any variations subject to offers thereafter and as such, will not receive part refund of the subscription initially agreed.

This subscription will automatically renew on a yearly basis, unless you notify us 90 days in advance of renewal date. We will also notify you at this time of any changes in price.
If payment is taken incorrectly and processed twice, we will refund you the additional payment made.

Returns / Damaged Goods

All RISE books are made to order therefore no returns are accepted unless the items are damaged upon receipt.  Any damaged items must be reported to converse@rise.systems within 2 days of receiving the item alongside photographs of the damage.  On verification of damage replacement books will be sent as appropriate within 72 hours.